POLICIES/ TERMS OF SERVICE
At Demure of Serenity, our main goal is to make sure you’re satisfied. Your satisfaction is key to our success. Any concerns or problems you may have please refer to our Terms & Policies section below.
Thank you for being apart of this wonderful journey!
RESPONSIBILITIES OF OUR CUSTOMERS
Every customer who purchases from our website will be held same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, any issues that may arise MUST be addressed to our email: (Demure.assistance@gmail.com)
SHIPPING/DELIVERY TIMES
Here at Demure of Serenity, we are a small business. Due to these circumstances, we ask for all customers to wait 5-10 business days before items ship out to you whether the item is on-hand or a pre-order. .
Pre-Orders
If a item is labeled in the description as
a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item.
Customers won’t be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed in detail in each customer's order confirmation which will be sent to them through email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered.
PREORDER DURATION: 3-5 WEEKS
For updates on your PREORDER, we suggest you follow our INSTAGRAM:
@DemureofSerenity, where we will post updates on the progress of your order. All emails/DM’s about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you
ALL SALES ARE FINAL
When making any purchases through us, any and all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of a particular product, refunds, and or chargebacks will not be accepted. We have installed a TERMS AND CONDITIONS box that is listed in checkout before completing your purchase stating that customers accept the wait times and abide by our company's PREORDER fulfillment procedures
EXCHANGES/REFUNDS
All purchases cannot be refunded once you checkout unless the item is shown to be damaged or defective within a one week window of delivery.
If a garment is either one of these, send us a email @Demure.assistance@gmail.com showing pictures of the damaged or defective item.
CONTACT US
If you have any questions about our refund and return policy, please reach out to us at either of the emails listed below! We are here to ensure you have a positive experience with DemureofSerenity.
Emails:
Demure.of.Serenity@gmail.com
&
Demure.assistance@gmail.com